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Authorised and regulated by the Financial Conduct Authority.

KBR Management Limited is an FCA regulated firm. This page sets out what that means for you as a policyholder, and where to find our details on the public FCA register.

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Regulation

What regulation buys you.

The FCA sets the conduct standards we work to. If we ever fall short of them you have a route to escalate, up to and including the Financial Ombudsman Service.

Any questions

Call an assessor on 0800 980 2230 or send a note to info@kbrmanagement.co.uk.

Our details on the FCA register

Firm name. KBR Management Limited
Firm Reference Number (FRN). 792982
Companies House number. 10805180
Registered office. 101 King's Cross Road, London WC1X 9LP

What FCA authorisation means

Authorisation by the Financial Conduct Authority means we operate under a set of conduct rules covering how we take on clients, how we handle their money, how we communicate, how we deal with complaints, and how we treat vulnerable clients.

  • Clear pre-contract information before you appoint us
  • A documented complaints procedure and escalation to the Financial Ombudsman
  • Rules on treating customers fairly and identifying vulnerability
  • Client money handling and record keeping standards

Making a complaint

If you are unhappy with our service, write to us at 101 King's Cross Road, London WC1X 9LP, or email info@kbrmanagement.co.uk. We acknowledge complaints within five business days and aim to provide a final response within eight weeks. If you are not satisfied with our final response, you may refer the complaint to the Financial Ombudsman Service. Full detail is in our complaints procedure.

Financial Ombudsman Service

The Financial Ombudsman Service is a free service set up by Parliament to resolve disputes between financial services firms and their customers. You can find them at financial-ombudsman.org.uk.

How to verify our authorisation

You can check our current authorisation on the FCA register at register.fca.org.uk by searching for firm reference number 792982 or the company name KBR Management Limited.